First of all, please make sure all photos you submitted meet the following requirements:
1. Image format: JPG
2. Image size: from 100KB to 1MB
3. Simplified image name. e.g. A, B, C; 1, 2, 3
4. No blank space before, after or between identity number.
If they could not solve your problem, please edit your photos according the following instruction.
Step 1. Right click on the photo, select "open with"- "paint".
Step 2. Little drag the square in the bottom right corner of the image, Save the photo as .jpg file and upload into Binance.