In order to unlock your account, we would need to verify your identity. Please submit 3 pictures with the following specifications:
Please choose either a passport or a valid government issued photo ID for your submission:
- Picture 1: Passport cover or the front of your photo ID.
- Picture 2: Passport photo page (where your name and details are) or the back of your photo ID. Your personal information MUST be clearly visible.
- Picture 3: Take a picture of yourself holding your passport photo page (or your valid photo ID) PLUS a handwritten note with the writing "unlock my account" and date. The handwritten note should be CLEARLY visible.
If all 3 required pictures are attached in the ticket already, please reply 'provided'.
For security reasons, you will not be able to make withdrawals for 48 hours after successfully unlocking your account.